Privacy Policy

Last updated: September 5, 2025

At Roccats.com, we respect your privacy and value the trust you place in us. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure. By using our website, you agree to the practices described in this policy.

1. Information We Collect

Personal Information

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect:

  • Your name, email address, phone number, and mailing address
  • Payment details processed securely by trusted providers (we do not store full payment data)
  • Account login information and preferences you choose to share

Usage Data

We collect information about how you interact with our site, including:

  • IP address, browser type, and device details
  • Pages you visit, time spent on the site, and products you view
  • Patterns that help us improve performance and user experience

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your settings and preferences
  • Analyse how visitors use the website
  • Show you relevant offers and personalised content

2. How We Use Your Information

We use your data to:

  • Process and deliver orders
  • Provide account and customer support
  • Send newsletters, promotions, and product updates (with an option to unsubscribe)
  • Improve website functionality and develop new features
  • Prevent fraud and unauthorised activity

3. Sharing Your Information

We may share information with:

  • Payment processors and shipping partners to fulfil orders
  • Marketing and analytics providers to improve our services
  • Legal authorities if required by law or to protect our users and business

We do not sell personal information to third parties.

4. Protecting Your Data

Your data is protected through:

  • Secure encryption during transfer and storage
  • Restricted access to authorised staff
  • Ongoing monitoring and security updates

5. Your Rights

You may have the right to:

  • Access the personal data we hold about you
  • Correct or update inaccurate details
  • Request deletion of your information where legally possible
  • Opt out of marketing communications at any time

To exercise these rights, please contact us.

6. Children’s Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

7. International Users

If you visit Roccats.com from outside our main country of operation, your data may be transferred internationally. We apply appropriate safeguards to ensure your information remains protected.

8. Changes to This Policy

We may update this Privacy Policy when our practices or legal requirements change. Any major updates will be announced on our site or by email.

Contact Us

If you have any questions or requests about this Privacy Policy, please contact us at:

Email: support@roccats.com